Troubleshooting

UNIPASS Troubleshooting Guide:

 

1. UNIPASS® Was Not Permitted To Be Installed In C:Program Files Directory
2. SafeNet Security Software Was Not Installed Properly
3. USB Port Security Device Was Not Read Properly
4. Operation Buttons Are Not Displayed In The Method Definition Window
5. The Installation Support Files Cannot Be Installed In C: Drive
6. Update License Data From License Key
7. New Macro Commands In UNIPASS.IN
8. UNIPASS.IN Was Not Created Before Running The UNIPASS® Solver
9. Run UNIPASS® In A Read-Only Folder
10. The Path Length To Run UNIPASS® Solver Is Longer Than 80 Characters
11. UNIPASS® Education Version Can Only Run Example Problems Listed In Training Problem Reference Guide
12. Missing Table of Contents in UNIPASS® HTML Output File
13. Missing Operator * Between Two Parentheses or Between Constant and Random Variable in Function Definition Window
14. Function Name Repeated in Function Definition Window
15. Failure To Define Minimum Cut set in Function Definition Windows
16. Variable Definition Window Crashes
17. No Failure Domain in the Probability Analysis
18. Improper Convergent Tolerance for g(x) = g_init in MPP Identification
19. Curvature Fitting of SORM Is Not Available For Non-gradient MPPL Method
20. Number of Sample Points Is Not Enough in Monte Carlo Simulation
21. Maximum Number of g-function Calculations Is Less Than the Number of Sample Points in the Monte Carlo Simulation
22. Maximum Number of g-function Calculations Is Less Than the Number of Sample Points in Directional Simulation
23. The Maximum Number of g-function Calculations Is Less Than the Number of Sample Points In Sphere Based Importance Sampling Method
24. Fitting Points May Be Out of Scope For g-function Calculation In Response Surface Method Based On User Defined Expansion Point
25. The Number of Random Variables Is Limited To Be Between 3 and 16 In Response Surface Method
26. Mean Value First-Order Second Moment Method only uses first two moments of random variables
27. MV and AMV Use Full Distributions of Random Variables
28. Parametric File Was Not Exited Before Running UNIPASS® Solver In Conjuction With External Softw
29. Insufficient Space To Enter Enough Significant Value For Random Variables In Parametric File
30. Verify The Results From External Software By Using VARS.SAV

Return to Top

6. Update License Data From License Key

1. Insert the License Key into the Parallel Port or the USB Port Security Device to the USB Port on the back of the PC.

                           
Parallel Port Security device                                        USB Port Security Device

2. Double click FieldExUtil.exe in the directory of C:\Program Files\Unipass\Rainbow\ KeyUpdateTool\FieldExUtil_11 for the key number starting with 11 (eg. 11029). An alternative way to launch this program (for Key number satarting with 11) would be: from the Start menu, point to Programs > UNIPASS V5.51 >Key FieldExUtil. For key numbers not starting with 11, double click FieldExUtil.exe in the directory of C:\ProgramFiles\Unipass\ Rainbow\KeyUpdateTool\ FieldExUtil_10. The Field Exchange Utility Dialog Window will then appear on the screen.

Figure 1.14 Field Exchange Utility Window

3. Double click the button "Get Locking Code". It should produce a series of numbers if the Sentinel System Driver was correctly installed. If an "Error" appears, then follow proceed to the Start menu, point to Programs > UNIPASS V5.51 > Sentinel System Driver and install the driver before continuing the next steps.

4. Enter the new License Code provided by PredictionProbe, Inc. in the lower box of the Field Exchange Utility Dialog Box and then click the "Update License" button to update the license.

5.  Click "OK" to finish updating of the license.

6. If you do not have a new license code from PredictionProbe, Inc., please contact PredictionProbe to purchase a new license. If your hardware key does not have an identified number, you need to provide a locking code for your key to PredictionProbe in order to generate a new license code. To obtain a locking code of your key, click the button of "Get Locking Code" in the Field Exchange Utility Window as shown in Step 5. The locking code appears in the top field. Send the locking code to PredictionProbe, Inc. Wait to continue the update process as shown in Step 5, until you have received the updated license code from PredictionProbe.

7. To View the current license end date, double click the "License Key Data" option of the Help drop down menu in the main window of the UNIPASS program as shown in the Figure 1.15

Figure 1.15 Help Drop Down Menu

Figure 1.16 License Key Window